Paynoov Support & Merchant Helpdesk
Dedicated multi-channel assistance for retailers, authorized CSP agents, channel partners, and citizens across Bharat. Whether you need technical troubleshooting, transaction verification, or merchant onboarding assistance, our team is here to assist.
Toll-Free Helpline
Direct phone assistance for urgent transaction verifications, terminal offline status, biometric scanner pairing, and merchant inquiries.
8509786150 Mon – Sun: 9:00 AM – 9:00 PM IST (Toll-Free Across India)Official Email Helpdesk
For merchant documentation, partner agreements, formal escalations, and written inquiries with attachments or transaction logs.
support@paynoov.com Response SLA: Within 2 to 4 business hoursPAN Form 93 Desk
Dedicated guidance for the live New PAN Card Application (Form 93) physical form process, verification steps, and agent onboarding.
Access Form 93 Gateway → Active Live Service • Physical Manual ApplicationSubmit a Support Request
Fill out the form below to register a support ticket with our merchant operations team. You will receive an immediate ticket reference number and SMS update.
Support Frequently Asked Questions
Fast resolutions for common operational, biometric, and settlement inquiries.
How can I track my Form 93 PAN card physical application?
Every submitted Form 93 physical application generates a unique 15-digit reference code (e.g. PAY-PAN-2026-XXXXX). You can quote this code to our Toll-Free Helpdesk at 8509786150 or via email for instant verification and physical dispatch status.
What happens if an AEPS amount is debited from customer but transaction failed?
In case of NPCI or issuing bank switch timeout where customer account is debited, the amount is automatically reconciled and credited back to the customer's bank account within T+2 working days as mandated by Reserve Bank of India (RBI) guidelines.
Which biometric devices are supported for CSP cash withdrawal?
Paynoov supports all UIDAI RD-service compliant biometric fingerprint scanners including Mantra MFS100 / MFS110, Morpho MSO 1300 E2/E3, Startek FM220, and SecuGen Hamster Pro 20. Both Android mobile OTG and Windows PC drivers are supported.
What is the legal standing and regulatory compliance of Paynoov?
Paynoov Platform is owned and managed as a Sole Proprietorship by LB Digital of Bharat, operating under Class 36 (Financial, Banking, Payment, and Tax Services) under Indian IT Act 2000, adhering strictly to RBI Business Correspondent frameworks.